Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with hygiene tag still in tact and in its original packaging. You’ll also need to supply order number and reason for return. 

To start a return, you can contact us at haircareboutiquecontact@aol.com. Please note that returns postage will be paid for by the customer.

If your return is accepted we will send the address and any further instructions. 

You can always contact us for any return question at haircareboutiquecontact@aol.com. 

PLEASE NOTE: IF YOUR SUFFER ALLERGIES PLEASE CONTACT US FOR A PICTURE OF THE MOST UPTO DATE INGREDIENTS LIST. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Opened and used items. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@haircareboutique.co.uk.